Information security and support with SLA
Security is not a phase bolted on at the end, nor an upsell. It goes inside the project from the first commit. And once the system is in production, support with committed response times is what separates an incident from a crisis.
Signs you need this
- Passwords get shared over WhatsApp or live in a shared file
- Every user has admin rights because “it is easier”
- Nobody knows what they would do in the first two hours of an incident
- You handle customer personal data with no privacy notice and no access control
- When something breaks there is no one to call with a committed response time
What we deliver
Hardening and least privilege
Every account with the permissions it needs and not one more, reviewed periodically.
Encrypted, tested backups
With verified restores and a recovery time that is measured, not estimated.
Incident response plan
Who does what in the first hours, who gets notified and how it is documented.
Support with a written SLA
Response times by severity, a defined channel and a monthly report of what was handled.
How we work
It starts with a review of access, backups and exposed surface — that is almost always where the biggest and cheapest-to-close risks appear. Then they are ranked by impact and closed in phases. Ongoing support has a named lead, not a generic inbox, and a monthly report of what happened and what was handled.
Where we work
We work out of Zapopan and serve the whole Guadalajara metropolitan area. For companies in Jalisco that means the diagnosis and progress reviews can happen in person when it helps, while everything still runs remotely for clients in other states.
Projects where we applied it
Real cases from the portfolio, described by functionality and sector, without client names.
Telemetry operations center
Installation scheduling, remote unit diagnostics, reporting and the bridge to the tracking platform operations already used.
Multi-store app for WooCommerce
Your WooCommerce catalog turned into an app. The admin connects as many stores as they want from inside the app, with no new release.
Digital records connector
The digital record runs on an enterprise document manager. We updated and documented the connector that links it to the case systems.
Commercial CRM and finance
From lead to work order, warranty and invoice without jumping between systems. One place for sales, warehouse and finance.
The questions you were going to ask on the call.
Do you run penetration tests?
We review configuration, access, dependencies and exposed surface, which is where most of the real risk sits for a mid-sized company. For a formal pentest with exploitation we work with specialists and agree scope and authorisation in writing.
What does the SLA include?
Committed response times by severity, the reporting channel and coverage hours. We define it with you: there is no point paying for weekend coverage if the operation does not work weekends.
Do you support systems you did not build?
Yes, after an audit. We need to understand what is there before committing response times on something we do not know — promising them blind would be irresponsible.
Do you help with personal data protection?
We cover the technical side: access control, encryption, retention and deletion, and a log of who accessed what. The legal wording of the privacy notice is best reviewed with a lawyer; we can work alongside one.